# Troubleshooting

> Start with the visible state, verify the active workspace, and recover without duplicating work.

Canonical: https://www.dotless.co/docs/troubleshooting

## Quick checks

| Problem | What to check |
| --- | --- |
| A search will not start | Confirm no other search is running, the area and amount are valid, and the workspace has enough credits. |
| Search progress appears slow | The displayed time is an estimate. Dense or larger areas can take longer. |
| A contact was not found | Not every business publishes a usable contact. Recheck the business identity. |
| An email did not send | Confirm the sender is connected, inspect the sequence, and check provider limits. |
| A CRM record is missing | Confirm the correct workspace and provider account, allow several minutes, and remember that locked contacts are excluded. |
| A feature is locked | Check the active plan. CRM integrations require Pro or Max. Website building requires the optional website add-on, available on every plan. |
| A website credit is unavailable | Confirm the plan and the remaining credits for the allowance period. |

## Reconnect safely

If authorization expired or was revoked, disconnect the affected card in Dotless and authorize it again. Avoid repeatedly choosing Connect while a provider window remains open.

Reconnecting can queue eligible leads again. Dotless attempts to match existing provider records, but unusual duplicates should still be reviewed in the destination CRM.

## Contact support safely

Email support@dotless.co from the account address. Include the workspace name, affected feature, approximate time and timezone, expected and actual behavior, and a screenshot without secrets.

Never send passwords, OAuth codes, access tokens, refresh tokens, or client secrets.