Terms of Service

Last updated: May 27, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of Dotless, including dotless.co, the Dotless application, waitlist, APIs, emails, and related services (the "Service"). By creating an account, joining the waitlist, connecting an inbox, paying for a plan, or using the Service, you agree to these Terms.

If you use the Service for a company or other organization, you confirm that you have authority to bind that organization. In that case, "you" and "your" refer to both you and that organization.

2. Service Provider

Dotless is provided by Saem Group s. r. o., Púpavová ulica 4139/37, 900 25 Chorvátsky Grob, Slovakia, IČO: 57 600 171 ("Dotless", "we", "us", or "our").

You can contact us at .

3. What Dotless Does

Dotless is a local prospecting and outreach platform for individuals, consumers, freelancers, agencies, companies, and other organizations. The Service helps users search for local businesses, enrich public business profiles, identify contact details, generate outreach drafts, manage templates and sequences, send messages through connected email accounts, detect replies, and track outreach status.

The Service may integrate with third-party platforms including maps, search, enrichment, AI, email, authentication, analytics, infrastructure, and billing providers. Features may change as the product develops.

4. Eligibility, Consumer Use, and Worldwide Access

Dotless is available to business and consumer users worldwide, subject to applicable law and feature availability. You must be at least 18 years old and able to enter into a binding agreement. You must provide accurate account, billing, sender, and profile information, and keep it up to date.

If you use the Service as a consumer, nothing in these Terms limits any mandatory consumer rights that cannot legally be waived. If a mandatory law in your country gives you stronger rights than these Terms, that mandatory law applies to the extent required.

5. Account Security

You are responsible for maintaining the confidentiality of your login credentials, connected email accounts, API access, and devices. You are responsible for all activity under your account unless the activity was caused by our failure to meet our obligations. Notify us promptly if you suspect unauthorized access.

6. Your Data and Permissions

You retain ownership of the data, templates, drafts, leads, messages, files, settings, and other content you submit to the Service ("Customer Data"). You grant Dotless the rights needed to host, process, copy, transmit, display, secure, analyze, and use Customer Data to provide, maintain, protect, and improve the Service.

You represent that you have all rights and permissions needed to submit Customer Data, connect email accounts, process lead data, send messages, and use the Service in the way you choose.

7. Lead Data and Prospecting

Lead and prospect data may come from public sources, third-party providers, user searches, and enrichment workflows. We do not guarantee that lead data is complete, current, accurate, deliverable, lawful to contact in every situation, or suitable for your campaign. You must review and verify lead data before using it.

You may use lead data through Dotless for your own lawful outreach or workflow. You may not resell, publish, redistribute, or offer lead data as a standalone database or competing data product.

8. Outreach, Email, and Compliance

You are solely responsible for your outreach strategy, message content, sender identity, legal basis, targeting, unsubscribe handling, and compliance with laws that apply to you and your recipients, including GDPR, ePrivacy rules, CAN-SPAM, CASL, PECR, and similar marketing, privacy, consumer protection, and anti-spam laws.

You agree that you will:

  • Contact only recipients you are legally allowed to contact.
  • Use accurate sender names, subject lines, business details, and contact information.
  • Include required disclosures, postal address details, and unsubscribe options when required.
  • Honor opt-outs, suppression lists, objections, and deletion requests promptly.
  • Monitor replies, complaints, bounces, and deliverability.
  • Not use Dotless to send spam, deceptive messages, harassment, threats, phishing, malware, or unlawful content.

9. Gmail, SMTP, and Connected Providers

If you connect Gmail or SMTP, you authorize Dotless to use that connection to provide email features, including sending messages, recording message and thread identifiers, detecting replies, and updating sequence status. We do not store Gmail passwords. SMTP passwords are stored using a secure secret mechanism.

Your use of connected providers is also governed by their own terms, policies, sending limits, and abuse controls. We may limit, pause, or disable sending if we believe your account creates legal, security, deliverability, or platform risk.

10. AI-Generated Output

Dotless may generate drafts, translations, validations, summaries, recommendations, or classifications using AI systems. AI output may be incomplete, incorrect, outdated, offensive, or unsuitable for a specific recipient. You must review and approve AI output before using it. Dotless does not provide legal, compliance, sales, or deliverability advice.

11. Acceptable Use

You must not:

  • Use the Service for unlawful, harmful, fraudulent, deceptive, or abusive activity.
  • Target people based on sensitive personal data unless you have a lawful basis and our written permission.
  • Upload malware, probe systems, bypass security, reverse engineer the Service, or interfere with service operation.
  • Attempt to circumvent quotas, sending limits, billing rules, abuse controls, or technical restrictions.
  • Misrepresent affiliation with Dotless or any third party.
  • Use the Service to build a competing product or to benchmark the Service without our permission.
  • Scrape, copy, bulk export, or redistribute Service data outside the features we provide.

12. Plans, Billing, Renewals, and Refunds

Paid plans are billed through Stripe or another billing provider we identify. By subscribing, you authorize recurring charges for the selected plan, applicable taxes, overages, and add-ons. Unless stated otherwise, subscriptions renew automatically until cancelled.

You can cancel a paid plan according to the billing controls available in the Service. Cancellation normally takes effect at the end of the current billing period. Fees are non-refundable except where required by law or where we expressly state otherwise.

If you are a consumer, mandatory cancellation, withdrawal, refund, conformity, repair, replacement, or other digital service rights in your country continue to apply. Some consumer withdrawal rights may not apply, or may end early, when digital content or digital services begin with your consent and applicable law allows that result.

13. Beta Features, Availability, and Changes

Some features may be experimental, waitlisted, limited, or provided as beta features. We may add, change, suspend, or remove features at any time. We try to keep the Service reliable, but we do not guarantee uninterrupted availability, error-free operation, specific lead results, email deliverability, ranking, revenue, or campaign performance.

14. Third-Party Services

The Service depends on third-party services such as infrastructure, authentication, billing, analytics, AI, search, enrichment, maps, and email providers. We are not responsible for third-party services, their content, their data, or their actions. Your use of third-party services may be subject to separate terms and privacy policies.

15. Intellectual Property

Dotless and its software, design, website, workflows, branding, logos, and content are owned by Dotless or its licensors and are protected by intellectual property laws. These Terms do not transfer ownership of the Service to you. You may use the Service only as permitted by these Terms.

If you send feedback, suggestions, or ideas, you allow us to use them without restriction or compensation.

16. Confidentiality and Security

Each party may receive non-public information from the other. The receiving party must use reasonable care to protect confidential information and use it only for purposes related to the Service. This does not apply to information that is public, independently developed, rightfully received from another source, or required to be disclosed by law.

17. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, create risk for Dotless, connected providers, or other users, fail to pay fees, or use the Service in a way that may be unlawful or abusive.

You may request account deletion from your account settings. Account deletion is scheduled for 30 days after the request. During this period, access to the account may be restricted, the account may be restored by logging in with the same email address, and verified phone numbers remain reserved to prevent abuse. After the 30-day recovery period, the account is permanently deleted unless limited retention is required by law, security, fraud-prevention, compliance, backups, or legitimate business needs.

After termination, your right to use the Service ends. We may delete or retain data according to our Privacy Policy, legal obligations, backup cycles, and legitimate business needs.

18. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, deliverability, and results.

19. Limitation of Liability

To the maximum extent permitted by law, Dotless will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, email provider suspension, deliverability issues, or unsuccessful campaigns.

To the maximum extent permitted by law, Dotless's total liability for all claims related to the Service will not exceed the amount you paid to Dotless for the Service in the 12 months before the event giving rise to the claim, or EUR 100 if you used the Service for free.

20. Indemnity

You will defend, indemnify, and hold harmless Dotless from claims, damages, losses, liabilities, costs, and expenses arising from your Customer Data, outreach, connected email accounts, violation of these Terms, violation of law, or infringement of third-party rights.

21. Governing Law and Disputes

These Terms are governed by the laws of Slovakia, without regard to conflict of law rules. Courts in Slovakia will have jurisdiction over disputes related to these Terms or the Service, except where mandatory law requires a different venue. If you are a consumer, this choice of law and forum does not deprive you of any mandatory consumer protections or dispute rights available in the country where you live.

22. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify users, such as by email, in-app notice, or a notice on the website. Continued use of the Service after the updated Terms become effective means you accept the updated Terms.

23. Contact

For questions about these Terms, contact .