1. Agreement and business-use eligibility
These Terms of Service (“Terms”) are a binding agreement between Saem Group s. r. o. and the customer identified in an order, checkout, or account (“Customer”, “you”, or “your”). They govern access to dotless.co, the Dotless application, APIs, generated websites, emails, and related products and services (collectively, the “Service”).
The Service is offered only for business, trade, craft, or professional purposes and is not offered for personal, family, or household use. You represent that you have legal capacity to enter into a binding agreement under the law applicable to you and are acting in a business or professional capacity. If you use the Service for an organization, you represent that you have authority to bind it, and “Customer” includes that organization. Do not accept these Terms or use the Service if those statements are untrue.
You accept these Terms by selecting an account-creation or acceptance control while the linked notice is displayed, including a review control presented after notice of an updated version; by signing or accepting an order that references them; by purchasing a subscription; or by using the Service after receiving notice of them. An order form or checkout accepted by Dotless is an “Order”.
2. Provider and contract documents
The Service is provided by Saem Group s. r. o., Púpavová ulica 4139/37, 900 25 Chorvátsky Grob, Slovakia, IČO 57 600 171, registered in the Commercial Register maintained by Mestský súd Bratislava III (Municipal Court Bratislava III), Section Sro, entry 199008/B (“Dotless”, “we”, “us”, or “our”). Contact us at support@dotless.co or +421 949 086 278.
The Order, these Terms, the Acceptable Use Policy, and, when Dotless processes Customer Personal Data, the Data Processing Addendum form the agreement. The Privacy Policy describes Dotless’s processing as a controller and is a notice rather than a contractual promise except where applicable law provides otherwise. If documents conflict, the order of precedence is: the DPA for data-protection matters, the Order, these Terms, and the Acceptable Use Policy.
3. The Service
Dotless provides business discovery and prospecting, contact-data enrichment, lead organization, templates and sequences, AI-assisted drafting and translation, email sending through Customer-connected providers, workspaces, and website-building, publishing, export, or related features. Features and plan entitlements are those described in the applicable Order or in-product plan description when purchased. Enrichment, validation, AI, search, map, email, domain, and hosting features may depend on third parties and are best-effort.
We may improve or change the Service. We will not materially reduce the core functionality of a paid plan during its current subscription term without giving reasonable notice, except where necessary for security, law, third-party platform requirements, or to prevent harm. Any preview, beta, experimental, or free feature may be changed or discontinued at any time and is provided without a service-level commitment.
4. Accounts, workspaces, and administrators
You must provide accurate account, business, billing, and sender information and keep it current. You are responsible for credentials, connected accounts, devices, API keys, and all activity under your account except to the extent caused by Dotless’s breach of the agreement. Notify us promptly of suspected unauthorized use.
A workspace administrator may invite or remove users, assign roles, access and manage workspace content, configure integrations, purchase plans, and otherwise act for the Customer. Customer is responsible for its users and their compliance. If an administrator changes or an employment relationship ends, Customer must promptly update access. Dotless may rely on instructions from the current account owner or authorized administrator and may request reasonable proof of authority.
5. Subscription, fees, taxes, and renewal
Paid plans are billed in advance through the billing provider identified at checkout. You authorize recurring charges for the selected plan, usage, add-ons, and applicable taxes. Unless an Order says otherwise, subscriptions automatically renew for periods equal to the initial subscription period until cancelled through the available billing controls before renewal. Cancellation takes effect at the end of the paid period. Fees are non-cancellable and non-refundable except as expressly stated in an Order or required by law.
Prices exclude VAT, sales, use, withholding, and similar taxes unless checkout expressly says they are included. Customer is responsible for taxes other than taxes on Dotless’s net income and must provide valid tax information. We may suspend paid features for overdue undisputed fees after reasonable notice. We may change future prices by notifying you before the next renewal; you may cancel before the new price takes effect. Promotional credits, coupons, trials, and free allowances have no cash value, may be limited to one per Customer, and may expire or be withdrawn if obtained through fraud or abuse.
A purchase order or vendor portal submitted by Customer is for administrative convenience only. Its preprinted or click-through terms do not modify the agreement unless both parties expressly agree in a signed amendment.
6. Limited licence and reservation of rights
Subject to the agreement and payment of applicable fees, Dotless grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the subscription term for its authorized users to access and use the Service for Customer’s internal business purposes and, for agencies, to provide lawful services to identified clients as permitted below. No software, source code, model, dataset, or ownership right is sold or transferred.
Dotless and its licensors retain all right, title, and interest in the Service and its software, APIs, source and object code, models and prompts, documentation, databases and compilations, selection and arrangement of content, interfaces, original visual expression, workflows, product names, logos, domains, marketing assets, and improvements (“Dotless Materials”). All rights not expressly granted are reserved. No licence arises by implication, estoppel, or exhaustion except as mandatory law requires. Third-party materials remain subject to their owners’ rights and applicable licence terms.
7. Restrictions
Except to the extent a restriction is prohibited by mandatory law, you must not, and must not help anyone to:
- copy, reproduce, republish, frame, mirror, adapt, translate, distribute, sell, lease, sublicense, or create derivative works from Dotless Materials;
- scrape, crawl, harvest, index, download, or extract the Service, interfaces, output, or data by automated means outside documented features or written permission;
- reverse engineer, decompile, disassemble, discover source code, prompts, models, non-public APIs, or underlying structure, or remove rights notices;
- use Dotless Materials or non-public Service access to build, train, validate, benchmark, market, or improve a competing product, foundation model, or dataset;
- circumvent quotas, rate limits, access controls, security measures, billing, suppression controls, or technical restrictions;
- misrepresent origin, endorsement, or affiliation, pass off a copy as Dotless, register confusing identifiers, or use Dotless marks without permission; or
- use the Service contrary to the Acceptable Use Policy.
Nothing in this section restricts rights to observe, study, test, interoperate with, or reverse engineer software when and only to the extent those rights cannot lawfully be waived. Before relying on such an exception, you must request available interoperability information where the law requires that step and may use obtained information only for the purpose the law permits.
Dotless expressly reserves rights in its lawfully accessible works for text-and-data mining, including for purposes of Article 4(3) of Directive (EU) 2019/790. This reservation applies in human- and machine-readable form where made available and does not limit a mandatory exception that cannot be reserved.
8. Customer Content, lead data, and usage data
“Customer Content” means content Customer or its users submit, upload, author, connect, or instruct Dotless to process, including lists, files, templates, messages, brand assets, website content, and instructions. As between the parties, Customer retains its rights in Customer Content. Customer grants Dotless and its subprocessors a worldwide, non-exclusive, royalty-free licence during the term, and for the limited wind-down and backup period, to host, reproduce, transmit, modify, display, and otherwise process Customer Content only to provide, secure, support, and maintain the Service, comply with Customer’s documented instructions, and meet legal obligations.
Customer represents that it has all notices, rights, licences, consents, lawful bases, and permissions necessary for Customer Content, connected services, prospecting, publishing, and communications. Customer must not direct Dotless to process data or content in violation of law or third-party terms. Personal data is not owned as property; rights in it are governed by data-protection law and the DPA.
Facts, public records, third-party content, and lead or enrichment data supplied by Dotless or its providers are not Customer Content and are not transferred to Customer as owned property. Subject to provider restrictions, Customer may use available records for its own lawful business outreach and may export through provided features. An agency may deliver a permitted export or campaign output to the named client for that client’s internal use, provided the agency remains responsible for compliance and does not sell or make available the data as a standalone database. No one may republish, syndicate, bulk license, or use Service-supplied data to create a competing directory, enrichment service, or data product.
Dotless may collect service telemetry, operational metadata, and statistical information about use of the Service. Dotless may use it to operate, secure, analyse, and improve the Service and may create aggregated or de-identified information that does not reasonably identify Customer or an individual. Dotless will not use Customer Content to train a general-purpose generative model unless Customer affirmatively enables or separately agrees to that use. This does not prevent transient processing by an AI provider needed to produce a Customer-requested output, subject to the DPA.
9. AI-assisted and generated output
AI features may produce drafts, translations, websites, code, summaries, classifications, recommendations, or other output. Output can be inaccurate, incomplete, biased, offensive, insecure, non-unique, or similar to output provided to others. Customer must review and test output, obtain professional advice where appropriate, and is responsible for its use, publication, targeting, and claims. Dotless does not warrant that output is copyrightable, exclusive, non-infringing, or suitable for a particular purpose.
As between the parties and to the extent permitted by law, Customer retains rights in its input and receives any rights Dotless may have in output generated specifically for Customer. This does not transfer Dotless Materials, underlying models, tools, templates, prompts, third-party materials, or elements generated for others. Customer grants Dotless the licence in Section 8 to process input and output. Customer must not represent unreviewed output as verified fact or use AI features to make decisions producing legal or similarly significant effects about individuals without an independently lawful process and meaningful human review.
10. Website builder, publishing, and domains
Customer is the publisher of websites and pages it creates or makes public through the Service. Customer is responsible for its names, domains, content, offers, accessibility, cookies, legal notices, consents, security configuration, and compliance with advertising, consumer, privacy, intellectual-property, and sector-specific rules. Customer must maintain current contact information and promptly address complaints and takedown requests.
Publishing, hosting, preview URLs, custom domains, exports, and generated code may depend on plan and third parties. We do not guarantee domain availability, search ranking, accessibility conformance, uninterrupted hosting, portability to every platform, or that exported code will remain compatible after modification. Dotless may disable public content where reasonably necessary to address illegality, infringement, malware, deception, security risk, or a valid authority request.
11. Prospecting, outreach, and email
Lead and contact information may come from Customer, public sources, business websites and registries, licensed providers, search or map services, and validation or enrichment processes. Availability does not mean every person may lawfully be contacted. Data may be incomplete, stale, inaccurate, or subject to use restrictions. Customer must verify data, source rights, recipient status, jurisdiction, lawful basis, and suppression status before use.
Customer controls recipients, timing, sender identity, message content, and campaign purpose and is responsible for GDPR, ePrivacy and electronic-communications rules, CAN-SPAM, CASL, PECR, and other applicable marketing and communications law. Customer must use accurate sender and subject information, include required identity and postal details, provide a clear and free opt-out where required, and promptly honour withdrawals, objections, suppression lists, and deletion requests. Dotless may apply technical limits or stop sending to protect recipients, deliverability, providers, or the Service.
12. Connected and third-party services
If Customer connects SMTP, authentication, domain, payment, map, AI, search, enrichment, analytics, or another third-party service, Customer instructs Dotless to exchange the data needed for that integration. Customer is responsible for the third-party account and applicable terms, fees, permissions, quotas, and configuration. Third-party services are not controlled by Dotless and may change, suspend access, or process data under their own notices. Dotless is not responsible for a third party’s independent acts, but this does not reduce Dotless’s obligations for subprocessors under the DPA.
13. Privacy, data processing, and security
The Privacy Policy explains how Dotless processes personal data as a controller. When Dotless processes personal data in Customer Content on Customer’s behalf, the DPA applies. Customer is the controller or processor, as applicable, and Dotless is the processor or subprocessor. Each party must comply with its own data-protection obligations.
Dotless maintains technical and organisational measures designed to protect Customer Content, as described in the DPA. Customer remains responsible for access roles, endpoint and connected-account security, lawful configuration, backups or exports available to it, and promptly removing former users. No online service is completely secure, and Customer must notify Dotless promptly of suspected compromise.
14. Confidential information
“Confidential Information” is non-public information disclosed by one party that is marked confidential or reasonably should be understood as confidential, including Customer Content, security information, non-public product information, and business plans. It excludes information independently developed without use of the other party’s information, lawfully known without restriction, rightfully received from a third party, or public through no breach.
The recipient will use Confidential Information only to perform the agreement, protect it with at least reasonable care, and disclose it only to personnel, advisers, and providers who need it and are bound by appropriate confidentiality duties. A legally compelled recipient may disclose the minimum required and, where lawful, give advance notice. Public interfaces, published websites, public documentation, and information intentionally made public are not confidential merely because Dotless provides them.
15. Feedback and intellectual-property complaints
If you voluntarily provide feedback, you grant Dotless a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, without identifying you publicly. This does not include Customer Content or personal data submitted for another purpose.
The Intellectual Property Policy explains how to report alleged infringement. Dotless may remove or restrict content and suspend repeat or serious infringers when reasonably warranted, while preserving any legally required counter-notice or appeal process.
16. Suspension, termination, and data export
Customer may stop using the Service or cancel renewal at any time. Dotless may suspend access or sending immediately where reasonably necessary to prevent a security incident, unlawful activity, spam, material harm, third-party platform violation, or unauthorized access. For other material breaches, Dotless will ordinarily give notice and a reasonable opportunity to cure where the breach is curable. Dotless may terminate for an uncured material breach, persistent or serious AUP violation, insolvency, or non-payment.
Before termination or deletion, Customer should export data through available features. An account-deletion request begins a 30-day recovery period during which access may be restricted and the request may be reversed by an authorized login. After that period, Dotless will delete Customer Content from active systems subject to the DPA, legal holds, fraud and security records, suppression records, financial recordkeeping, and time-limited backups. Termination does not relieve accrued payment obligations. Sections that by their nature should survive (including ownership, restrictions, confidentiality, disclaimers, liability, indemnity, dispute terms, and payment obligations) survive.
17. Disclaimers
To the maximum extent permitted by law, the Service, lead data, AI output, beta features, and third-party integrations are provided “as is” and “as available”. Dotless disclaims implied and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted availability. Dotless does not guarantee any contact detail, deliverability, campaign result, ranking, revenue, legal basis, or third-party service. Customer is not relying on a future feature or oral statement not included in an Order.
18. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profit, revenue, goodwill, anticipated savings, or business opportunity, even if advised of the possibility. Dotless is not liable for loss caused by Customer Content, Customer instructions, connected accounts, unauthorized Customer credentials, third-party services, or Customer’s failure to maintain an available export.
Except for the enhanced-cap and excluded claims below, each party’s aggregate liability arising from the agreement will not exceed fees paid or payable by Customer for the Service during the 12 months immediately before the first event giving rise to liability; for a free Service, Dotless’s aggregate liability is EUR 100. Each party’s aggregate liability for breach of its confidentiality, security, or data-protection obligations will not exceed twice that general cap.
The exclusions and caps do not apply to Customer’s payment obligations, Customer’s breach of Sections 6 or 7, either party’s indemnity obligations, or liability that cannot lawfully be excluded or limited. Nothing excludes or limits liability for fraud or fraudulent misrepresentation, intentional misconduct, gross negligence where it cannot be limited, or death or personal injury caused by negligence. These allocations apply regardless of the legal theory and are an essential basis of the bargain.
19. Indemnification
Customer will defend Dotless and its officers, employees, and affiliates against a third-party claim arising from Customer Content, a Customer-published website, Customer’s recipients or communications, connected services, Customer’s violation of Sections 7, 10, or 11, or Customer’s violation of law or third-party rights, and will pay resulting finally awarded damages, approved settlements, and reasonable external legal fees.
Dotless will defend Customer against a third-party claim that Customer’s authorized use of the unmodified paid Service infringes an EU copyright, EU trademark, or EU registered design, and will pay resulting finally awarded damages, approved settlements, and reasonable external legal fees. Dotless has no obligation for claims caused by Customer Content, output, combinations not supplied by Dotless, continued use after notice, Customer instructions, or use outside the agreement. Dotless may modify or replace the affected Service or terminate it and refund prepaid fees for the unused terminated period; this paragraph states Customer’s exclusive remedy for such an infringement claim.
The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party’s expense, and allow it to control the defence and settlement. Delay relieves obligations only to the extent materially prejudicial. No settlement may admit fault or impose non-monetary obligations on the indemnified party without its prior written consent, not to be unreasonably withheld.
20. Governing law and courts
The agreement and non-contractual obligations arising from it are governed by Slovak law, without its conflict-of-laws rules. The courts having subject-matter jurisdiction in Bratislava, Slovakia have exclusive jurisdiction. Before filing a claim, each party will give written notice and allow at least 30 days for good-faith settlement discussions, unless urgent injunctive relief or a limitation period requires earlier action. Either party may seek interim or injunctive relief to protect confidential information, security, or intellectual-property rights.
21. General contract terms
- Notices. Legal notices to Dotless must be sent to the address in Section 2 and by email to support@dotless.co. Dotless may send notices to the account email, through the Service, or to Customer’s stated address. Email notices are received on the next business day unless a delivery failure is received.
- Assignment. Customer may not assign the agreement without Dotless’s prior written consent. Dotless may assign it to an affiliate or in connection with a merger, reorganization, financing, or transfer of substantially all relevant assets, provided the assignee assumes Dotless’s obligations.
- Force majeure. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. The affected party will use reasonable efforts to mitigate and resume performance.
- Export and sanctions. Each party will comply with applicable export-control and sanctions laws and will not provide the Service to a prohibited person or for a prohibited end use.
- Relationship. The parties are independent contractors. The agreement creates no partnership, agency, fiduciary duty, employment, franchise, or third-party beneficiary.
- Entire agreement. The agreement is the complete agreement on its subject and replaces prior proposals and understandings. Amendments must be in writing accepted by authorized representatives, except policy updates made under Section 22.
- Severability and waiver. An unenforceable term will be modified to the minimum extent needed or severed, and the rest remains effective. A waiver must be explicit and does not waive a later breach.
22. Updates
Dotless may update these Terms to reflect Service, legal, security, or operational changes. We will give reasonable advance notice of a material change through email, the Service, or the website. A change will apply at the stated effective date and, for a paid fixed term, no later than renewal unless earlier application is required by law or security. If you object to a materially detrimental change, your remedy is to stop using the affected Service and cancel before it takes effect. Changes do not retroactively reduce accrued rights or expand Customer’s payment obligations without agreement.
23. Contact
Questions and legal notices may be sent to support@dotless.co, +421 949 086 278, or to the postal address in Section 2.