Problem	What to check
A search will not start	Confirm no other search is running, the area and amount are valid, and the workspace has enough credits.
Search progress appears slow	The displayed time is an estimate. Dense or larger areas can take longer.
A contact was not found	Not every business publishes a usable contact. Recheck the business identity.
An email did not send	Confirm the sender is connected, inspect the sequence, and check provider limits.
A CRM record is missing	Confirm the correct workspace and provider account, allow several minutes, and remember that locked contacts are excluded.
A feature is locked	Check the active plan. Integrations and the website builder require Pro or Agency.
A website credit is unavailable	Confirm the plan and the remaining credits for the allowance period.

Reconnect safely

If authorization expired or was revoked, disconnect the affected card in Dotless and authorize it again. Avoid repeatedly choosing Connect while a provider window remains open.

Reconnecting can queue eligible leads again. Dotless attempts to match existing provider records, but unusual duplicates should still be reviewed in the destination CRM.

Contact support safely

Email support@dotless.co from the account address. Include the workspace name, affected feature, approximate time and timezone, expected and actual behavior, and a screenshot without secrets.

Never send passwords, OAuth codes, access tokens, refresh tokens, or client secrets.